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Privacy Notice

Last updated: 1 June 2024

Summary of how we use your data

Silver Palm uses your personal information to process and facilitate bookings, product orders and deliveries, provide you with highly-individualized service at our resort or for delivery to your chosen location, respond to your requests for information, inform you of our products and services and other purposes as set out in this notice.

Consent

Where we rely on your consent, such as for marketing our products and services to you, use of cookies, and collection and use of your sensitive personal data, you may withdraw this consent at any time.

Cookies

Our site uses cookies to track visitors using our site, analyse trends and usage patterns for research and marketing purposes. You are not obliged to accept cookies.

Your rights: You have certain rights to your personal information under applicable laws, including a right to object to some of the processing which Silver Palm carries out. More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section.

Data Controller

Silver Palm Hotel and Resorts private limited is responsible for the personal data we hold about you. We are committed to respecting the privacy of our guests to our properties, clients of our services and products and users of our website. The company acts as an independent data controller.

What does this notice cover?

The Privacy Notice applies to personal data that you provide to us when you make enquires, or a booking to stay at our resorts, or during property visits, or as clients of our services or products, and to personal data which we collect when you visit our website or through our social media pages. The Privacy Notice describes the types of personal data we collect, how we use the personal data, with whom we share it, and your rights in relation to your data.

Personal information which we obtain about you

Personal data you provide us

When you fill forms in on our website, complete guest registration cards, request information about our goods and services, or purchase e-cards, opt in for marketing information, or communicate with us by email, phone or social media messages, we may collect and process from you the following types of personal data:

  • your contact information (e.g. name, telephone number, email address, postal address);
  • your financial information (e.g. credit card number, security code, expiration date);
  • information related to your travel profile (e.g. nationality, passport and visa data, accommodation and travel preferences, travel itinerary);
  • prior guest stays or interactions, goods and services purchased, special services and amenities requests
  • personal preferences to make more enjoyable your stay and experiences with us such as likes and dislikes about our services that you may tell us about so that we can improve our services and special health accommodations (food allergies, dietary requirements, mobility requirements) or information related to your general health and physical characteristics, and your skincare and wellness concerns (e.g., skin type, hair type, skin sensitivity, contraindications, beauty concerns, preference for nourishing or purifying skincare products)
  • images and video and audio data via security cameras located in public areas, such as hallways and lobbies, in our offices and resorts;
  • in more limited circumstances, we may also collect: data about family members and companions and important dates (birthdays, anniversaries and special occasions).

In the course of business activities we collect personal information from our retail suppliers, service providers (consultants, travel agents, journalists, PR agents, architects, engineers, brokers, lawyers, trainers, employee survey, payroll and pension assistants, etc) and business partners:

  • contact information (e.g. name, telephone number, email address, postal address);
  • financial information (e.g. credit card number, security code, expiration date);
  • information related to their travel profile (e.g. nationality, passport and visa data, accommodation and travel preferences, travel itinerary).

When you visit our website, we may also collect through the use of “cookies” or similar technologies.

Personal information received from business partners

We collect your personal information from companies with whom we partner to provide you with goods, services, or offers based upon your experiences at our properties or that we believe will be of interest to you such as on-property outlets, travel and tour partners.

The information we collect from such parties include your name, contact information and information related to your travel or stay profile.

What information about you do we receive from third parties?

Sometimes, we receive information about you from third parties. In particular, we may receive information about you from travel agents, tour operators and destination management companies whom you have direct contact. The information we collect from such third parties include your contact information and information related to your travel profile.

Why do we need your personal information?

We may use your personal data for the following purposes:

  • to fulfil a contract, or take steps linked to a contract: this is relevant where you make bookings for our services or place an order with us. This includes, for example:
  • processing and facilitating bookings, including verifying your identity, taking payments and communicating with you and guest registration;
  • as required by The company to conduct our business and pursue our legitimate interests, in particular:
    • responding to requests which you have submitted via our site and to deal with on-going matters relating to such requests, for example, request during your stay;
    • conducting surveys and business intelligence activities to offer and improve the products and services and investigate any complaints received from clients or from others, about our website or our products or services;
    • make improvements to our website and social media pages;
  • provide for the safety and security of our guests and visitors.
  • where you give us consent:
    • for providing of marketing information (electronic or otherwise) or other communications;
  • for providing you with highly individualised services at our resorts (dietary requirements in relation with food and beverage or health condition and preferences in relation to wellness.
  • The company will use the data for the purpose explained at the time.
  • to protect your vital interests such as contacting emergency services or asking you for emergency contacts; or
  • to comply with legal obligations relating to financial transactions in connections with booking and guest registration, such as obligations to maintains books and records.

We may also process your personal data to monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law or use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation)

Sharing with third parties

We may also disclose your personal information with third parties:

  • who provide us with booking and reservation management, payment related, data management, customer relationship management, marketing and advertising, information technology services or administration services in order to process your bookings, provide information about tailored and individualized services/offers including on social media, and provide you with any information that you have requested;
  • who provide us with currier and warehouse services for our fashion and skincare products;
  • our advisors, consultants and insurer in event of a claim, dispute or where otherwise necessary;
  • the owner of the property
  • where we consider that we need to in order to comply with any law or regulation or with requests from government agencies or where we suspect that any criminal offence may have been committed, to protect our rights, property or safety or that of others and in any circumstances where we consider that we are permitted to do so by law or regulation; and
  • If the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

Your rights

In accordance with applicable laws, you may have rights in relation to your personal information. Such rights include:

You have the right to ask us for a copy of your personal information; to correct, object to processing, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine readable format. Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes.  These rights may be limited, for example if fulfilling your request would reveal personal information about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in applicable data protection laws. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain other information you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an applicable data protection authority where you live, work or where you believe a breach may have occurred.

If you do not wish to remain on our database and to receive our personalized mailings (electronic or otherwise) or to exercise your rights or to make a compliant, please contact us at silverpalmashok@gmail.com.

How long do we retain your data?

We will keep your personal data for as long as needed to fulfil the purposes for which it is collected unless we are required or permitted by law to keep the personal data for longer. 

How to Contact Us

If you have queries about this Privacy Notice, your data and the use of cookies, if you want to exercise your rights or complaint about the use of your data please contact us at silverpalmashok@gmail.com or 

Silver Palm Hotel and Resorts Private Limited

Silver Palm Hotel and Resorts Pvt. Ltd., Malout Bathinda Road, Malout
Punjab, India 152107

Contact No: +91 85590 67501

Amendments

We may update this Privacy Notice from time to time and without prior notice to you. We will indicate at the top of the Privacy Notice when it was most recently updated.